TürkçePersonal Data Protection Notice
Last updated 13 October 2026
This privacy notice is provided by Sukhacos Kozmetik San. ve Tic. A.Ş. under Article 10 of the Turkish Personal Data Protection Law No. 6698 (“KVKK”) to visitors of sukhacos.com and to anyone who contacts us or requests a quotation. The Turkish version of this notice prevails in case of any inconsistency.
1. Data controller
Your personal data is processed by Sukhacos Kozmetik San. ve Tic. A.Ş. (“Sukhacos”), AOSB Mah. Mustafa Kemal Atatürk Bulvarı No 58, Çiğli, İzmir, Türkiye. You can reach us at info@sukhacos.com or +90 542 238 45 22.
2. Personal data we process
| Category | Examples | When |
|---|---|---|
| Identity | Name and surname | Call back form, email form, live chat, email and WhatsApp messages |
| Contact | Phone number, email address, company name and address | Enquiries, quotation and sample processes |
| Customer transaction | Content of your request, product and project details, quotation and order records | Quotation, sample, production and contract processes |
| Transaction security | IP address, browser and device information, access logs, form security check results | Every visit and form submission |
| Analytics | Cookie identifiers, pages visited, visit duration, approximate location | Only if you accept analytics cookies |
We do not ask for special categories of personal data (such as health data) through the website. Please do not include such information in your messages.
3. Purposes and legal grounds
| Purpose | Legal ground (KVKK Art. 5) |
|---|---|
| Responding to enquiries, call back and information requests | Necessity for entering into or performing a contract (5/2-c) and our legitimate interest (5/2-f) |
| Preparing quotations, running sample and production processes, managing the contractual relationship | Necessity for entering into or performing a contract (5/2-c) |
| Meeting invoicing, bookkeeping and record keeping obligations and requests of public authorities | Expressly provided by law (5/2-a) and compliance with our legal obligations (5/2-ç) |
| Securing the website and our systems, preventing misuse and spam | Our legitimate interest (5/2-f) and legal obligations (5/2-ç) |
| Establishing, exercising or defending legal claims | Article 5/2-e |
| Measuring website usage and improving the website | Your explicit consent (5/1), given through the cookie settings panel |
4. How we collect your data
We collect personal data directly from you through the website forms, live chat, email, phone and WhatsApp, and automatically through cookies and server logs.
5. Recipients
We do not sell personal data. Where necessary for the purposes above and in line with Articles 8 and 9 of KVKK, your data may be shared with the following recipients.
- Hosting, email and IT service providers
- Tawk.to, our live chat provider
- Google LLC and its affiliates (form security and, with your consent, website analytics)
- Meta companies providing WhatsApp, if you choose to contact us on WhatsApp
- Our accounting, legal and financial advisers
- Competent public authorities and courts, where required by law
6. International transfers
Servers of our live chat, form security and analytics providers may be located outside Türkiye. Such transfers are carried out under the conditions of Article 9 of KVKK. This means the transfer relies on an adequacy decision or an appropriate safeguard listed in the law, such as standard contractual clauses approved by the Turkish Data Protection Board. Where neither exists, the transfer relies only on one of the incidental cases listed in Article 9(6), such as your explicit consent given after being informed of the possible risks. You can avoid analytics transfers by not accepting analytics cookies. Using live chat or WhatsApp is optional, and you can always contact us by phone or email instead.
7. Retention
- We keep enquiries and quotation requests that do not result in a contract for 2 years after the request is closed.
- We keep contract, order and invoice records for 10 years under the Turkish Commercial Code and tax legislation.
- We keep access and security logs for the period required by applicable law.
- We keep cookie data for the periods stated in our Privacy and Cookie Policy.
When the retention period ends, we delete, destroy or anonymise the data.
8. Your rights
Under Article 11 of KVKK you have the following rights.
- You may learn whether your personal data is processed and request information about it.
- You may learn the purpose of processing and whether the data is used accordingly.
- You may know the third parties to whom your data is transferred in Türkiye or abroad.
- You may request correction of incomplete or inaccurate data.
- You may request deletion or destruction of your data under Article 7, and notification of such actions to recipients.
- You may object to a result against you arising exclusively from automated analysis.
- You may claim compensation for damage caused by unlawful processing.
9. How to apply
You can submit your request in writing to AOSB Mah. Mustafa Kemal Atatürk Bulvarı No 58, Çiğli, İzmir, Türkiye. You can also send it to info@sukhacos.com, either signed with a secure electronic or mobile signature or from an email address you have previously shared with us. We will respond free of charge within 30 days at the latest. If a separate cost arises, a fee may be charged under the tariff set by the Turkish Data Protection Board. You also have the right to lodge a complaint with the Turkish Data Protection Board.
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